customer service Hi there, I just wanted to say how please I am with your customer service. Thank-you very much for creating such beautiful products.
Kristin C., Smithers | I ordered a Standard Plaque Mount and they shipped me a FLOAT MOUNT. I called to talk to them about returning for a refund. The Manager (Azda of which I could not hardly understand) said I had to pay for the shipping back to them and they would not refund till they received their mess up back. I am a little preturbed about this considering IT\\\'S THEIR SCREW UP! I am NOT saticfied AT ALL!
Carrie, Farwell | Beautiful My frame arrived today, ahead of time. Have it up on the wall. Beautiful.
Jamal, Ottawa | Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, |